Our work
Telecom
Fostering a greater connection with trusted data.
Backed by our data science and technology expertise, DataHex can filter out suspicious messages and apply sentiment analysis to improve communication performance. RoZetta delivers improved security, cost savings and optimized communications effectiveness.
Detecting and mitigating impact of fraud in messaging
Situation
- Lack of clarity on scale of fraud instances such as phishing and spam activity
- Regulators and Mobile Network Operators losing confidence in A2P providers
- Consumer trust declining
- Global Messaging volumes growing and forecast to be 3.5 trillion messages a year by 2023
- Related global losses circa $2b USD annually forecast to grow to $62b by 2023
- Clients sought greater understanding of customer behaviour and sentiment with proactive tools to manage compliance and customer experience improvements
Solution
- Deep analytics identifying fraud messages and senders
- Identifying anomalous messages in real-time
- Data enriched and streamed to live dashboard showing customer activity, message themes and irregularities
- Data store for additional data science analysis - predictive and prescriptive innovations
- Enabled a differentiated offering for alerting and fraud mitigation prior to customer impact
- API allowed for flags to be returned in message management
- Want to know more about our Managed Service Platform technologies click here
Benefits
High availability, redundancy, scalability, and resilient platform - inclusive of desired reporting features
Optimized cost profile for scale and performance targets
Modular serverless architecture proving zero lock in technology commitment for ongoing platform enhancement
Infrastructure supporting roadmap for innovative product development at scale